Responsible Gaming

Gamble for entertainment, not income

Casino games are based on chance, and there is no guaranteed way to win. Every wager carries a risk of loss. Previous results do not predict future results, and a losing session does not make a win more likely. Avoid chasing losses by increasing your bets or continuing to play for longer than planned. The safest approach is to decide what you can afford to spend before you start and to accept that this amount may be lost.

Only gamble with money left over after essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, bills, food, education, savings, borrowed money or credit intended for other purposes. If gambling is affecting your ability to meet regular commitments, take a break and seek support.

Practical ways to stay in control

• Set a spending limit before each session and do not exceed it.
• Set a time limit and use a reminder to stop when your planned session ends.
• Keep gambling separate from everyday spending where possible.
• Take regular breaks and avoid playing when you are tired, upset, angry or under the influence of alcohol or other substances.
• Do not borrow money, sell possessions or use credit to fund gambling.
• Do not increase your stakes to recover losses or try to win back money quickly.
• Keep a record of your deposits, wagers, wins and losses so you can see the true cost of play.
• Balance gambling with work, family, social activities, exercise and other interests.

Promotions, bonuses and advertising can make gambling appear more attractive, but they do not remove the risk of losing money. Read the applicable terms before accepting an offer and only participate if it suits your budget and intentions. You can decline promotional communications if they make it harder for you to take a break.

Limits, breaks and account restrictions

Safer gambling tools can help you manage your activity, but they work best when you choose limits before gambling begins. Depending on the options available to your account, you may be able to set deposit, spending, loss or time limits, review your activity, take a temporary break or request a longer self-exclusion period. Check the account and responsible gaming settings for the controls available to you.

Using a limit or taking a break

1. Choose an amount of money or period of time that is affordable and realistic.
2. Set the restriction before starting a new session.
3. Treat the limit as firm and do not attempt to bypass it by creating another account or using another person's account.
4. If you feel unable to stay within your limit, stop playing and request a break or self-exclusion.
5. Remove gambling applications, mute promotional messages and avoid gambling-related content during your break.
6. Tell a trusted person about your decision so they can support you.
7. Review your situation before returning to gambling; if concerns remain, continue your break and seek independent help.

A self-exclusion request is a serious decision to stop access for a chosen period or, where available, for a longer duration. During self-exclusion, do not attempt to open or use another account. If you want to discuss account restrictions or safer play options, use the support channel available through the website. We may ask for information needed to protect your account and apply the requested restriction.

Limits and restrictions are not a substitute for professional support. If you are worried about your gambling, combine account controls with advice from an independent Australian counselling or financial support service.